What is Step 4 of the Practical Problem-Solving Method?

Step 4 of the Practical Problem-Solving Method focuses on determining the root cause of a problem. Identifying the root cause is crucial because it allows teams to target the specific factors that lead to an issue rather than merely addressing its symptoms. This step involves analyzing the data collected during the earlier stages, applying problem-solving tools like the 5 Whys or Fishbone diagram, and engaging in discussions that help uncover the underlying issues. By focusing on root causes, organizations can implement more effective and lasting solutions, leading to more efficient problem resolution and improved outcomes in their processes.

The other steps are essential in their own right, but Step 4 specifically stands out as it sets the foundation for developing targeted solutions that actually address the core problems rather than just mitigating symptoms.